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Where they were

BT is a world-leading communications services company. Although UK-based, BT has customers in more than 170 countries worldwide. The company had a ‘stuck’ middle-management population of 850 managers within one division and wanted to exponentially enhance its business performance.

What we did

Our team of chartered psychologists engaged a project team in BT to clearly understand the key issues and support required in order to develop a focused and robust approach that would engage managers and was aligned to business performance. As a result we were able to design and deliver a series of robust Assessment centres with delegates receiving feedback within a six-week period. Following this, a programme of Business Coaching was designed to help those who did not achieve the desired level. 75% of managers did not achieve the required grades in the Assessment Centre and undertook coaching; a further 10% of managers opted into the coaching in view of its perceived value to them.

Project outcome

The client believes that a net 10% saving on expenditure can be attributed to this programme, which equates to a saving of £55m. The Assessment Centre was externally audited by OPP; the 100% accuracy was testament to the robustness of the process. No union issues emerged to cause the client any concerns.

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